Privacy Policy

Who we are

MR Studio London is formed of Mike Pollard & Rika Yamasaki and based in London, UK. Our website address is: https://mrstudiolondon.co.uk.

 

What we collect and store

While you visit our site, we may track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can estimate shipping costs before you place an order, and to despatch your order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

We collect information about you during the checkout process on our store. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address and phone number. We’ll use this information for purposes, such as, to:

  • Send you information about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings.

We will store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes in accordance with UK regulations. This includes your name, email address and billing and shipping addresses.

 

Who has access

Only MR Studio London has access to the information you provide us, we access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing/shipping information.

We have access to this information to help fulfil orders, process refunds and support you. We will not contact you using this information for any reason other than for matters that would directly relate to or help us fulfil any contract between us.

 

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and terms of use for more details. By processing a transaction on this site via PayPal you confirm you have read and accept these terms.

 

Third Parties

In order to fulfil any orders placed on this site your shipping information will be passed on to our postal carrier. In most cases these shipments will be fulfilled by (but not limited to) the Royal Mail. Please see the Royal Mail’s privacy policy for more details about how they process/store information.

 

Contact form

By sending us an email via mr.studio.london@gmail.com or sending a message via our contact form (which will be used to generate an email to the same address) you agree to share with us your name and email address and to be contacted by us regarding the content of your message. We will not use or store this data for any other purpose or pass on your details to any third parties without your prior consent. By contacting us you will not be signed up to a newsletter or put on any database.

 

Analytics

This site collects data stored by Google Analytics to monitor visitor interaction solely for us to facilitate improvements to the functionality, content and navigation of our own website. No personal data will be stored, with only anonymous information about visitor interactions kept for a period of 26 months.

You can read more about Google’s privacy policy here as well as the ways you can manage the information shared with googles servers.

 

How we protect your data

We will take great care to protect your personal information, all information is sent via secure server, only accessed by MR Studio London and password protected. No payment information will be accessible to or stored by us. No copies or physical reproductions of personal data will be made with the exception of copying your shipping information in order to fulfil your order via our postal carrier. Any physical data that may be used to identify you will be shredded before being disposed of. Any personal data breach made on this site will be reported, by us, to the ICO.

 

Your rights

If you have any questions about our policy or would like to discuss the removal of any personal data from our records please contact us at mr.studio.london@gmail.com. Please note this does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Terms

This privacy policy is subject to change without prior notice.

Read our full Terms and Conditions here.

Last order dates to receive by Christmas! For UK orders 16/12, for EU orders 12/12 & for all other international orders 5/12 Dismiss